Complaint policy and procedure
If you need to contact us about any donations you have made please email us.
Courtesy and respect
You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness
We will not tolerate threatening, abusive or unreasonable behaviour by any complainant. Such situations are rare, however, should they happen, we will cease communication with the complainant immediately.
Our complaints policy and procedure
A complaint is an expression of dissatisfaction, whether justified or not.
Our primary aim is to provide information. We do not offer medical advice and ask you to refer to our Terms and Conditions before you use this site. If you have any feedback for us about any of this information on this site please send us an e-mail
If you have feedback for us about any information or service given by a member of staff please e-mail: firstname.lastname@example.org
If you need to contact us about any donations you have made please e-mail
How to complain to us and Reasonable adjustments
If you wish to make a complaint, you can do so by email or letter. If you are disabled and need a reasonable adjustment to ensure you can register your complaint, you can contact us alternatively by telephone +44 1983 865861
If you require different adjustments, let us know and we will try and put those arrangements in place where we can.
You can make a complaint in a number of ways:
By e-mail: email@example.com
By post to:
Global Brain Injury Awareness CIC
3 The Square
Newchurch, Isle of Wight
Or complete this form:
All complaints received will be dealt with confidentially and in accordance with the requirements of the Data Protection Act 1998.
How we handle complaints
We aim to respond to all complaints as quickly as possible. Because we are a small organisation if you need us to address something urgently we ask that you contact us by telephone: +44 1983 865861.